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CRM Implementation Consulting for Small Businesses

Install a CRM around the sales process your team needs to run. Implementation includes definitions, ownership, data migration decisions, follow-up rules, testing, and adoption rather than ending when the software account is configured.

When this work is a fit

Consider implementation when leads are scattered across inboxes, stage reports cannot be reconciled, or your current setup does not support the agreed sales workflow. First decide whether a repair would solve the problem with less disruption.

Deliverables to define in the scope

  • A requirements brief distinguishing essential workflows from optional features.
  • Configured stages, required information, owner assignment, and follow-up views.
  • A migration and reconciliation plan with a recoverable source export and controlled cutover.
  • Scenario testing, role-based training, administrator handover, and an exception log.

How implementation progresses

  1. Define the sales stages and evidence required to move between them before configuring fields.
  2. Pilot a representative set of records and integrations, including duplicate and failure cases.
  3. Train a small user group, reconcile the pilot, and expand after the team can run the workflow.

What to bring to a scoping conversation

Bring current tools, data sources, sales stages, lead channels, reporting needs, and communication constraints. Name a business decision maker and an internal administrator. Confirm that necessary vendor access and licenses can be arranged.

Acceptance and handover

A lead should reach the correct owner, progress on recorded evidence, and retain its history through a handoff. Managers should reproduce the main reports from agreed definitions, and the internal administrator should know how to maintain the setup.

Scope boundaries

Vendor selection, licensing, custom development, and third-party integrations depend on scope. Confirm platform compatibility before committing to a rollout date or migration promise.

Related implementation resources

Discuss the operating problem

Elixir consulting starts at $5,000 per month, with final pricing based on scope. Bring a recent example, the current workflow, and the person who owns the result to define the appropriate implementation scope.

Book a consult About Elixir and Dr. Connor Robertson