How to use this list
The list is a menu, not a benchmark or a requirement to track all nine. Keep counts distinct from rates, state denominators, and agree how rescheduled work stays visible in the original reporting cohort.
1. On-time due work
Divide jobs completed by their agreed date by jobs in the original due-period cohort. State how the business handles revised commitments.
2. Backlog by role
Group remaining committed effort by the skill needed to finish it. A company-wide task count can hide a specialist bottleneck.
3. Capacity gap
Subtract committed demand from planned available hours for one comparable role and period. Preserve negative gaps as explicit scheduling decisions.
4. Unaccepted handoffs
Count sold work awaiting delivery acceptance at the reporting cutoff. Inspect which prerequisite and owner prevent readiness.
5. Correction effort
Record the labor spent correcting delivered work. Keep correction count, correction hours, and correction rate as distinct measures.
6. Customer-input waiting time
Measure time blocked by a required customer input separately from internal processing. The distinction should inform communication and scheduling.
7. Decision waiting time
Track when a request becomes ready for a decision and when a responsible person decides. Define what counts as complete decision input.
8. Unbilled approved work
Identify approved delivery additions or milestones missing an invoice-readiness step. Reconcile the commercial status with the responsible finance owner.
9. Overdue operating actions
Count actions past their agreed date without closure evidence. Use the review to resolve the constraint rather than repeatedly changing the status.
Worked example
Illustrative use: on-time work falls while the review-capacity gap becomes negative. Check whether the same jobs are affected before assuming the capacity signal explains the delay. A dashboard suggests investigation; it does not prove causation.
Turn the list into a decision
Select the items connected to your current operating problem. Assign an owner and an evidence source to each one, then use a recent real case to test the proposed change. Keep unresolved assumptions visible and review the result before expanding the process across the business.
Related implementation resources
Discuss the operating problem
Elixir consulting starts at $5,000 per month, with final pricing based on scope. Bring a recent example, the current workflow, and the person who owns the result to define the appropriate implementation scope.